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General Policy

McHenry Power Equipment Inc. Refund Policy

Thank you for shopping at McHenry Power Equipment Inc.

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Electrical parts are not returnable.
  • If the item was shipped FREE the actual cost of outbound shipping will be deducted from refund amount.
  • Buyer is responsible for return shipping.
  • You must contact us for RMA.(return goods authorization).

Order Cancelations
In the event you need to cancel your order before it shipped you must contact us via email with request. (no exceptions)

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at art@mchenrypowerinc.com and send your item to:

McHenry Power Equipment Inc.
3622 Elm Street Relevant
McHenry Il. 60050

Partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Warranty
 While the manufacturer may provide a warranty, for goods sold to the customer, we make no warranties, express or implied. Including any implied warranties of merchantability or fitness, with respect to such goods

Order Processing times
Our goal is to ship all orders with in 3 business days.
In the event of a prolonged delay, we will make our best effort to contact and notify you of such delays. While we try our best to get most orders out the same day, most orders will ship out within 3 business days, which are Monday-Friday, excluding Holidays. Special note: We do not provide an option for local pick-up